Custom/Bulk Orders

CUSTOM/BULK ORDERING

Thank you for having confidence in The Phancy Phoenix to help your jewelry vision become a reality. All custom/bulk orders are subject to up to a 50% deposit*.

Custom/bulk orders are only accepted via email at ThePhancyPhoenix08@gmail.com. Please include the following:

1. Name and phone number (will call for detailed inquiries only)

2. Details of item(s) requested

3. Pictures of inspiration, if applicable. No one else’s design will be completely replicated and will be used for reference/inspiration only.

The Phancy Phoenix reserves the right to refuse a custom/bulk order. If the order is rejected, an email explanation will be provided. Once the order has been accepted, we will review and gather information on the materials to provide a tentative cost. The Phancy Phoenix will respond with an official invoice and provide deposit payment information. After payment is received, photos and/or a video of the finished product(s) will be forwarded to the customer for review and final approval. Changes/modifications can be made; however, the price could increase based on requested changes. Please note: every effort will be made to keep the final price as quoted in the original invoice. 

All custom orders require a 45-day turnaround.  The custom order completion could be significantly less, based on availability and degree of difficulty. 

Once the item is received, you will have 14 calendar days to return for modifications. There are NO RETURNS/REFUNDS/EXCHANGES on custom items. Please contact us at ThePhancyPhoenix08@gmail.com to start the modification process. 

*Deposit amount based on type of item(s) and total cost/availability.